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Social Collective Intelligence pp 243–265Cite as

Collective Intelligence in Crises

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Abstract

New practices of social media use in emergency response seem to enable broader ‘situation awareness’ and new forms of crisis management. The scale and speed of innovation in this field engenders disruptive innovation or a reordering of social, political, economic practices of emergency response. By examining these dynamics with the concept of social collective intelligence, important opportunities and challenges can be examined. In this chapter we focus on socio-technical aspects of social collective intelligence in crises to discuss positive and negative frictions and avenues for innovation. Of particular interest are ways of bridging between collective intelligence in crises and official emergency response efforts.

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Notes

  1. 1.

    A Canadian twitter convention to tag places is to use airport codes for referring to cities. For example, ‘YYC’ is the airport code of Calgary, so Calgary is #yyc, Edmonton is #yeg, Toronto is #yyz, Vancouver is #yvr.

  2. 2.

    https://www.facebook.com/SiksikaAbFlood2013Info/posts/143125142550831?stream_ref=10.

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Acknowledgements

The research presented here is part of the BRIDGE and SecInCoRe projects, funded by the European Union 7th Framework Programme under grant number 261817 and the Topic SEC-2012.5.1-1 Analysis and identification of security systems and data set used by first responders and police authorities.

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Authors and Affiliations

  1. Centre for Mobilities Research, Department of Sociology, Lancaster University, Lancaster, UK

    Monika Büscher & Michael Liegl

  2. HighWire Centre for Doctoral Training, Lancaster University, Lancaster, UK

    Vanessa Thomas

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  1. Monika Büscher
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  2. Michael Liegl
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  3. Vanessa Thomas
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Correspondence to Monika Büscher .

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Editors and Affiliations

  1. CREATE-NET, Trento, Italy

    Daniele Miorandi

  2. University of Trento, Trento, Italy

    Vincenzo Maltese

  3. School of Informatics Informatics, The University of Edinburgh, Edinburgh, United Kingdom

    Michael Rovatsos

  4. Faculty EEMCS, University of Twente, Enschede, The Netherlands

    Anton Nijholt

  5. The University of Edinburgh, Edinburgh, United Kingdom

    James Stewart

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Büscher, M., Liegl, M., Thomas, V. (2014). Collective Intelligence in Crises. In: Miorandi, D., Maltese, V., Rovatsos, M., Nijholt, A., Stewart, J. (eds) Social Collective Intelligence. Computational Social Sciences. Springer, Cham. https://doi.org/10.1007/978-3-319-08681-1_12

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